How  to order

Thank you for your interest in our company and our products. If you would like to order a product please contact us on our e-mail or by telephone. We’ll send you a proforma invoice with the delivery price to your address and delivery time after order confirmation. We consider the order confirmed after the receipt of payment.

You’ll receive the tracking number of the document as confirmation for the sending of the order.

For any questions concerning your order or any information you need please contact us at

How and when I will receive my order?

The shipping company and delivery date depends on your preferences or from the optimal price for the shipment. If you want to order please contact us and we’ll find for you the best possibility having in mind the destination, the weight and volume of the shipment and the required delivery time.

How can I pay?

All prices in the website are with VAT  tax included.

After receiving a proforma invoice on your e-mail please transfer the due amount on the bank account quoted on the invoice.

How can I return or change articled ordered from the shop?

You can return or change an article 14 days after the receipt of the product. The products must be returned in perfect condition – packed in its original package. The transport costs are due from the customer.

Please pay attention! Due to hygienic reasons the following items can’t be returned if they have been opened,  unpacked or without labels:  bed linen, pillows, duvets, matress protectors and pillow cases, towels, bathrobes and all articles for babies!

We will return the money on your bank account 10 days after receipt of the article in good condition and in original package.

How to return an article with defect ?

If you notice a defect in the ordered article please return it and we will repair it or change it with a new one or return you the paid amount. In case of defect the transport cost are paid from PNG Ltd.

We don’t  accept reclamations for defects, appeared after misuse or  improper use.

Promotion terms and conditions

PNG Ltd will offer discount of 30% for all its articles in the website on 24,25,26 november 2017. The promotion is not valid for already discounted items.

The orders will be proceeded as fast as possible, but due to the bigger volume of orders is possible a delay of the delivery up to 72 hours.